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Privacy Policy

Honeypot Crafts is committed to protecting and respecting your privacy.  We will only use your personal information to administer your account and provide the products and services you have requested.  Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

This policy explains when and why we collect personal information about people using our websites, how we use it, the conditions in which we may disclose it to others and how we keep it secure.  This also helps us to ensure that we fulfil to latest GDPR changes under European Law.

Honeypot Crafts may change this policy from time to time by updating this page.  You should check this page from time to time to ensure you are happy with any changes.

This policy is effective from: 22nd May 2018

What we collect

When you choose to create an account on our e-commerce website (EKM) you provide us your name, address, postcode, email address and telephone number.  You will create your own password and we do not have access to this, but we can create a new one for you if you forget. 

When you place an order via our e-commerce site (EKM) it supports payments and transactions with third parties who manage your payment. (World Pay/Payzone/Barclay Card and/or PayPal).  This will ask you for information such as name, address, credit/debit card number, card expiry date and CVV code.  This information is fully encrypted and sent to your card network, which upon approval makes payment through your chosen method.  These sites are specialists in online capture and processing of card transactions.   Our e-commerce website provider EKM stores all your data on their secure server, which is PCI compliant and has all the appropriate on-site security measures in place. 

If you choose to make payment via Telephone, you are consenting to provide an appropriate contact number, either landline or mobile.   We will contact you via this number to take payment.  This involves you providing us with your credit/debit card number, expiry date, CVV number, house number and post code.

When you sign up to our Newsletter (Mailchimp) through the link on our e-commerce site you provide us with your name and email address only.  By signing up to this newsletter you are consenting to the Mailchimp Privacy Policy.

When you sign up to our blog (Word Press) through the link you provide us with your name and email address only.  By signing up to this newsletter you are consenting to the Word Press Privacy Policy.

If you attend any of our in-store workshops or Craftathon we require the following information from you; Name Telephone Number and Email address. You may also be asked about access requirements and your dietary needs. We do not collect or store any other information

What we do with the information we gather

We need this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.  Any information we hold in-store is stored securely online and only our staff have access to this information which is password protected.  All our systems have up to date security measures and anti-virus programmes in place.  Any information kept in-store is locked away securely.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Data aggregation, analytics and profile creation

We may analyse your browsing behaviour to draw inferences and create profiles about your personal preferences and behaviours. We may then use such information for the purposes described below;

Behavioural advertising and cross platform targeting
(a) Served by us
We may use your information (including profile data) to serve you with advertising, which is relevant to you, on our websites and the websites of third parties.
(b) Served by third parties on our websites
Advertisers or other third parties using our website may also engage in behavioural advertising and use cookies and web beacons in the manner described above. We do not control these advertisers or other parties' use of cookies or web beacons or what they do with the information they collect.
(c) Served by third parties on third party websites
We may provide your personal information (including profile data) to third parties who may then use it in combination with personal information that they have collected from you to serve you with relevant advertising on third party websites.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

If at any point you believe the information we process on you is incorrect, you may request to see this information and even have it corrected or deleted.  If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (IOC)

Our Data Protection Officer is Karen Leaver and you can contact them at karen@honeypotcrafts.co.uk

How to opt out

You may ask us to remove your account from our e-commerce site by contacting karen@honeypotcrafts.co.uk

You can choose to opt out of receiving emails from our Mailchimp newsletter and Word Press Blog by clicking the ‘unsubscribe’ link at the bottom of any email received.

If wish us to remove your personal data from our website or in-store database please contact karen@honeypotcrafts.co.uk